Orders can take 1-2 business days with overnight bags, and Larger Orders Sent in cartons can take 3-5 business days depending on your location. To guarantee delivery, it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am - 5pm. We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number. We use Toll Priority & Australia Post for all our deliveries. Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number. If your order has not arrived within the allotted time or if there is a problem with your order, please email us at firstname.lastname@example.org or call us on 1800 803 569.