proudly australian made and manufactured ~
since 1954

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Goods that have been incorrectly chosen from your purchase may incur a 20% restocking fee.

All returns must be accompanied by an RMA form from Norris, please contact spare parts on 02-4971 4500 (ext 1) or spareparts@norris.com.au

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at spareparts@norris.com.au.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@norris.com.au and send your item to: 28 Strathmore Road New South Wales AU 2281.

Shipping

To return your product, you should mail your product to: 28 Strathmore Road New South Wales AU 2281

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.